Astle Grimsby Star Rating
Sales
17 comments from 30 reviews
Service
22 comments from 63 reviews
What does our rating mean?
Our Dealership star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the last 90 days of new car sales and Aftersales service transactions, where the customer has subsequently elected to complete a customer satisfaction survey online.
You will also see below customer comments, which are unedited and are as submitted as part of the online survey process.
Click here for more information.
Customer Comments
Sales
Click here for sales overview page.
Service
"The salesman was nice and not too pushy. I am cross that they have mentioned that the two wheels are distorted which is showing on the record."
"they were very helpfull. they were very good."
"Iwas told i would get a loan car but there wasnt one."
"They are very helpful and accomodating."
"Very disappointed to be charged a surcharge for credit card use. Not what I would expect from a main dealership."
"I have always been treated with the upmost respect."
"The best Simon Burton"
"excellent"
"Excellent"
"Professional, Courteous Pleasant Surroundings"
"They were satisfactory throughout without being good. The price was a little strong for a oil and filter change."
"The reversing light bulb warning light came on within a day of the service being completed."
"They fitted in a repair to the brakes and provided a replacement car for me prior to a l ong journey. A sensor light came on and was very worrying at the time."
Astle Grimsby Dealer Principal response
"I would like to apologise for the issue that you had with your brake pad warning light and the inconvenience that it caused. Unusually this issue occurred due to the replacement part that we fitted failing after you received the vehicle back."
"Just had my Secondhand Z4 in for soem minor adjustments post sale."
"First class"
"Service was carried out hassle free. The only comment I have, is that the dealers wifi was un available, which made working difficult, though fortunately, the time taken was kept to a minimum."
"it was fine"
"car not cleaned which was disappointing"
Astle Grimsby Dealer Principal response
"Please accept our apologies for not cleaning your car when it was in in December. We have now addressed the issues we were having. As you may be aware our company policy is to return your car washed and vacuumed after a service visit."
"Everyone involved did a great job."
"My car went in for 3 days to establish a nocking noise, and a possible loose trim that moved fron side to side whenever I went round a corner, they solved both problems but was dissapointed that ny car was returned uncleaned, not what I expected BMW"
Astle Grimsby Dealer Principal response
"I am sorry that we didn't clean your car. As you may be aware our company policy is to return your car washed and vacuumed after a service visit, regardless of where it was purchased from. I will pass your feedback onto the relevant staff."
"The staff are always welcoming fast and efficient"
"The receptionist Lauren was very efficient."
1 Series 3-Door (2012)
1 Series ED 3-Door (2012)
1 Series M135i (2012)
1 Series 5-Door (2011)
1 Series Convertible
1 Series Coupé
116d ED 5-door (2012)
3 Series Saloon (2012)
3 Series Touring
3 Series Convertible
The BMW 320d ED
3 Series Coupé
ActiveHybrid 3
5 Series Saloon
5 Series Touring
5 Series Gran Turismo
5 Series Saloon ED
ActiveHybrid 5
6 Series Coupé (2011)
6 Series Convertible
6 Series Gran Coupé (2012)
7 Series Saloon
X1 (2012)
X1 sDrive20d ED (2012)
X3
X5
X5 M50d (2012)
X6 (2012)
X6 M50d (2012)
Z4
1 Series M Coupé
M3 Coupé
M3 Convertible
M5 (2011)
M6 Coupé
M6 Convertible
X5 M (2012)
X6 M (2012)
"We were delighted"
"completely satisfied"
"Very professional staff, Simon Burton was especially helpful"
"First class service at Astle BMW, will continue to recommend them"
"The service was excellent throughout the whole buying process and I am very happy with the car that they delivered to me on time. It was no hassle at all either to change the specification of my car even after the order had been placed."
"This was the best car purchase experience I have ever had. The attention to detail was incredible. Special thanks to Glynn and Donald who dealt with me and made it all happen. The new dealership handover room made the collection memorable. Thank you"
"Extremely helpful staff. Simon really went the extra mile to ensure I got the car I wanted."
"Service at the Astle was outstanding the car was prepared and delivered in a very short space of time. The staff are all extremely polite and helpful. Simon Burton was extremely proffessional ultra efficient and nothing was too much trouble."
"The experience of purchasing from Astle at Grimsby was first class helped by very efficient and friendly staff especially Simon Burton who has a great understanding of his trade."
"Very goood and fair with their overall business ethics"
"I received fantastic service from everyone I encountered at Astle Grimsby and not only will I recommend them to all my friends and family, I will also return to them when I decide to buy my next BMW."
"Lack of clarity on delivery date. Originally estimated at 6 months but at 9 month the wait is too long. I believe this is down to BMW not Astle. What happened to production planning"
"Had a long order lead in time 7 months , however I was completely aware and kept informed as delivery schedules were realised and getting closer, any questions to the sales advisor were responded to promptly and efficiently, he was very amiable"
"Very Helpfull friendly staff."
"Astle Grimsby are a very proffessional and friendly sales team."
"excellent customer service. very helpfull and professional"
"Service and attitude has been excellent"